SonicPrint.com stands by the quality of all products and services we produce. We warrant that every product printed at our facility meets industry quality standards and is free of any material defect in workmanship. If you find a defect in our print product we will reprint the original artwork and ship at no charge to you. In order to verify that a defect has occured, we must receive samples sent to our address prior to reprinting the order. We will, at our discretion issue a pickup of the original product to be returned to our facility. This guarantee does not apply to color reproduction on orders printed with the gang run process. If your job is color critical it needs to be placed on it's own press run (without the discounts of gangrun printing) and we will provide a proof for color approval. Please contact us for more information.

Although we make every effort to meet all posted turnaround schedules, our turnaround on all offset printing is intended as an estimate and not a guarantee. We can not be responsible for delays caused by mechanical malfunctions, or other unforseen circumstances.

We guarantee that any job that uses our RUSH or EXPEDITE service will ship on time or 100% of the rush fee will be refunded and a 10% credit will be given on a future order.

We print our clients' jobs on a "gangrun" with many other customer pieces. Because we split the setup costs across many customers' jobs, we are able to substantially discount the 4-color printing process. We are able to cut production costs by at least 80%. However, this process is not without limitations. Because particular attention to each individual piece can not be maintained without affecting the rest of the run, gangrun printing works within a "pleasing color" spectrum. This means that output will vary from run to run, and can not be reproduced precisely. We are unable to guarantee your color output to exact color match. Please keep this in mind when placing your offset order. Color variations are normally slight, but they do exist.

Additionally, color shifts will come from:

• Different Pressman
• Different Equipment
• Different Paper
• Enviroment conditions such as humidity and barometric pressure shifts during a press run

Because of these limitiations - the 100% accuracy of color reproduction IS NOT guaranteed.

What we WILL color match:

• Non-gangrun items which color calibrated Epson proofs are requested and signed off on. Pressman requires original proof for matchprint process.
• Digital printed items with a requested hardcopy proof. If color match is required, we need the original proof prior to production for match process.
• PMS 5th/Spot color if purchased. CMYK to PMS conversions do not apply.

What we will TRY to color match if requested:

• Non-gangrun items that have supplied live sample of prior output from an offset press. Especially applies if printed sample was run by us. Please request color match and include a live sample for a pressman to work against. If known, please include the type & model of the equipment your job was produced on.
  
  

What we WILL NEVER color match:

Consumer grade inkjet proofs, color copies, digital prints.

All Graphic Design Services are 100% Guaranteed for satisfaction. You will be satisfied with the design we create for you or we will refund your money in full, no questions asked. This guarantee is valid prior to approval for printing. Once you have approved the artwork for printing, it is assumed you are satisfied with our design services.

We guarantee that your postage savings will be more than we charge for our mailing services or we'll address it for free. This does not include mailings that are under our minimum cost of $99. For example, if you mail 5000 postcards, we guarantee we will save you more than $200 in postage.

What is a reprintable item:

• Errors made on our behalf during the production process.
• Colors on digitally printed items IF a hard copy proof has been approved and signed.

What is not a reprintable item:

• Errors on grammar, spelling, or omissions made on artwork provided by customer.
• Incorrect artwork specifications on customer supplied art such as incorrect bleed, low resolution elements, incorrect postal automation area.
• Errors in grammar, spelling or other omissions made by our design department IF customer has approved job for print.
• Color variation on any gangrun offset item unless exact color was ordered with a hard copy proof.
• Jobs that are cut within 1/16th of an inch of it's actual size.

Before ANY job is approved for reprint we require samples to be sent to us for verification. We may, at our discretion, issue a pickup request by FedEx/UPS of the original order. All reprints are of the original artwork submitted.

What is a cancellable/refundable item:

• Any job that has not been processed by prepress, or printed.
  (If your artwork has been processed, but NOT printed, a cancellation is possible less $25 prepress fee)
  
• 100% of Any RUSH/EXPEDITED printing fee if we do not meet our turnaround guarantee. The original production costs are still applied.

What is not cancellable/refundable:

• Any order that has already been produced, either shipped or unshipped.
• Any Postage costs that have been submitted to the United States Postal Service.
• Any order that is delayed because of a shipping carrier such as UPS or FedEx. All jobs are F.O.B. Tampa, Florida.