Frequently Asked Shipping Questions

1. May I change my shipping?
   We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process Shipping Changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our shipping and fulfillment Department is already scheduling your ship date and preparing your labels!
   Shipping changes are time consuming and costly for us. In the event that you need to change any shipping information (shipping service, destination address, etc.) after you have placed your order you will be charged an additional $10.
   

   * Please note that we CANNOT ship to a PO Box.
   

2. What Shipping Carriers Do You Use?
   Our primary logistic partners are:
   
   UPS
   Delta Air Cargo
   Southwest Cargo
   Greyhound
   US Air
   Fedex / Fedex Freight
   DHL
   
   We can ship on your account number with a variety of carriers. If you have special requests please do not hesistate to contact us. Call us and we will work with you to get your printing to you in a cost effective and timely manner.
   
3. How Does Air Cargo Shipping Work?
   Each night, we take our orders to the Cargo center at the Tampa airport. From there, they get shipped to your nearest airport that Delta, Southwest, or their partners fly to.
   Many Cargo areas are open 24 hours a day, so they are the most attractive shipping option for us.
   
   The SLOWEST service is overnight, so your order typically arrives at your nearest airport the next afternoon.
   
   Traditionally this is all called Air Freight or Counter to Counter shipping.
   
4. How Long Does Shipping Take?
   UPS Ground shipping takes from 1 to 6 business days depending on your distance from our facility in Florida.
   Please refer to our shipping map for full information. Other shipping options include:
   3 Day Select
   2 Day Air
   Next Day Air
   Delta P1(Overnight Air)
   Delta Dash (Most times, same day)
   
   
5. Will you break up boxes and ship to multiple locations?
   If your multiple shipments are broken up into full boxes, we can drop ship mutliple boxes(up to 3) at no charge. If the boxes have to be broken down into quantities smaller than a full box, we charge $15 per box that has to be broken apart for handling and material costs.
   
6. Will you blind or 3rd party ship?
   For our reseller customers, we made it a priority to make sure we are transparent in the printing process. We are able to drop ship your printing under your name and address at no charge!
   
   As far as your clients are concerned, your ARE the printer!
   
   By request, Your order will be shipped with your Company Name and Information as the return shipping address. All Blind Shipped order will be shipped in a plain box with no additional advertisements or promotions packed with your order
   
7. Where is my tracking number?
   On the day that your order ships we will send your tracking number to you via email, and it will be stored under the appropriate prior order in your account area.