Frequently Asked Ordering Questions

1. How Do I Place An Order With Your Compay?
   Placing on order on our website is EASY and SECURE. Please refer to our How To Order Page located Here.
   
   Our entire order process with ALL the options and extras is 10 Easy Steps!
   
2. Can I just email you our order?
   Yes, we will accept your order that way, however do not recommend it. We can not guarantee turnaround because the order was not placed and it's data entered into our order flow system.
   Please refer to our How To Order Page and if you still have problems, we would be delighted to walk you through the order over the phone.
   
3. I do not see my quantity.
   If you desire something more or less, please use our Quote Form or call us and we will be able to custom quote you!
   
4. Why Are Your Prices So Low?
   We are able to offer Full Color Process printing at a substantial discount from our competition by "gangrunning" our jobs. By printing "gang-runs", we print all of standard work on a 40"x26" sheet, thus "ganging" them together. This signifigantly reduces the costs of making plates, and other fixed setup costs.
   
5. Do 2 2500 business cards count as 1 5000 business card order?
   Each quantity ordered is for 1 set of artwork. Because of the setup costs in setting up a print run, we are unable to break up orders under the amount that they are ordered. We have structured our pricing based on what it costs to print that many sheets of one piece. However, if you are placing multiple orders of cards, please contact us. Depending on the quanity, we may be able to adjust your pricing to reflect bulk discounts.
   
6. Can I Cancel My Order?
   To maintain a competitive edge, we process jobs as soon as we receive them. If your order has been placed on a run, it can not be taken off after the plates have been made. Because all of our work is custom printed to order, all sales are final. We are unable to use or recycle your printing after we have completed it.
   
   No refunds are available on orders unless no files have been prepared. If the order has not been processed, there is no fee for cancellation. However, If an order is cancelled after we have already pre-flighted your files for print, and it has not been placed on a run, a $25 fee will be charged.
   
   If you need to cancel an order you have placed, you must call and speak to a representative to avoid ANY costs other than the above processing fees. Email does not consitute cancellation.
   
7. How will my credit card be billed as?
   Your credit card will read: "Sonic Printing and Mailing Services"
   
8. Do You Offer Printing Terms Or Credit?
   Due to the massive amount of throughput and speed in turnaround we require payment in full prior to any work being completed. We do not offer terms to any of our customers.
   
   We accept check, money order, Visa, MasterCard, Discover and American Express and Paypal.
   
   If you would like to pay using a Wire Transfer, please contact us by phone.
   
9. Will I Receive An Invoice?
   By placing an order on our website, the system will send you an invoice to your email confirming your order. Alternatively, if your total is adjusted or you would request a formal invoice from our company, you may contact us and we will email you promptly.
   
10. Can I place an order by phone?
    Absolutely. If you have difficulty or concerns with ordering over the internet, please do not hesitate to give us a call, and we will be glad to take your order over the phone. Our number is 727-209-1163. Keep in mind, however by ordering through the website you are able to get job tracking information directly in your email! In addition to this, we only extend our turnaround time guarantee to orders placed through our online system.
    
11. What Specialty Services Do You Provide?
    We provide a multitude of bindery and finishing services.
    
    Folding
    Scoring
    Perforations
    Sequential Numbering
    5th & 6th Colors
    Saddle Stitching
    Glueing
    Custom Die-Cut Creation
    Rounded Corners
    UV Coating
    Satin Aqueous Coating
    Standard Aqueous Coating
    and more!
    If you have a special request, just give us a call!
    
12. What is Gang Run Printing?
    Gang Run printing is the process of created printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we reliquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 90%-95% accurate to the image.
    
    Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing and order with our company you agree to this limitation.
    
    This is standard industry-wide. Our competitors follow the same guidelines.